How do you reply to a friend or colleague you trust and respect but do not know how to help? I believe starting with the truth is the best way forward. Sounds easy but do we observe it? The important thing is the respect and trust you have for each other. Don’t do anything to injure that. Your friend deserves your support and encouragement , and if appropriate constructive criticism.
Selling yourself
Key aspects of being a successful professional is being Able, Available and Accessible. I am therefore constantly shocked by how many people do not think about Availability and Accessibility when setting up their Out of Office (0-o-O) messages. This is a key sales message to clients, contacts and colleagues. It immediately says volumes about you, your office and your systems.