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If you have been asked to do something and are unclear about the way forward, ask – don’t assume. In my view the role of any boss is to set out clearly what is expected and when. If you are in doubt then either he or she has not done so in enough detail for you or you have not listened attentively enough. ASK! Admitting early on to not listening properly is better than delivering the wrong thing. Give yourself and them time to get the task done the way they need it. Don’t present a work product that does not meet their requirements at the eleventh hour.Continue Reading Never be afraid to ask

I think that one of the key roles of a leader is to train, mentor and develop your successors. I believe that there are strong personal and organisational reasons for doing so. In professional firms I have seen too often practice areas and clients wither on the vine or move firm because this has not been properly done, a partner retires and nothing has been done to secure their sucession. I know that will seem mad to some but I have seen it happen all too oftenContinue Reading Leadership and Succession

I am constantly amazed at the failure of people, clients, contacts, friends, vendors, whomever to respond to texts, emails or voicemails. Failing to do so creates a vacuum into which the sender can import their worst fears, often about themselves, and damage your relationship. I will assume for the purposes of this article that you actually want to have a relationship with the sender. If not, failure to reply is a way to kill it, not, I would argue the best way, but a way.Continue Reading Acknowledge and Reply